Returns

Our produce are fresh and we do not accept returns

Should the product you have purchased is not what you ordered, damaged or defective, we will happily refund the purchase price using your original payment method or re-supply fresh cut flowers.

We reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.

To make a claim under our Returns Policy, you must provide us with a photographic evidence and notify us within 24 hours of delivery. The staff member handling your request will advise on resupply for free or refund.

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Refund

Approved disputes that are valid for a refund either full or partial are determined within 7-21 business days from the day the claim was lodged. Disputes are handled by senior management